Fast Track Terms and Conditions

These terms and conditions are effective as of 1 July 2026. 

The following terms and conditions apply if you make a booking for the designated “Fast Track” queue before security screening (Fast Track Service/s) provided by Sydney Airport Corporation Limited (ABN 62 082 578 809) and its authorised providers (together, Sydney Airport, ‘us’, ‘we’ and ‘our’) at Terminal 1, Sydney International Airport (Airport).  

1. Please ensure you read these terms and conditions carefully as they form a contract between you and us when you make a booking. 
2. If you are making a booking on behalf of or in relation to any other person, you must ensure that all such persons are aware of and agree to these terms and conditions. If you or any person under your booking do not agree with any of these terms and conditions, we may not be able to provide the Fast Track Services. 

Summary of Key Terms 

While not a substitute for reading and understanding the entirety of these terms and conditions in full, we wish to bring the following key provisions to your attention: 

• you may change or cancel your booking at any time prior to the commencement time of your booking; 
• requests to change your booking are subject to availability and operational constraints, and not guaranteed; 
• we may need to cancel your booking for security, safety or operational reasons and will give reasonable advance notice; and 
• we may cancel your booking if you or any persons under your booking breach these terms and conditions. 

Making Bookings 

3. Bookings for the Fast Track Services may only be made via the booking service provided by us (Booking Service) at our website located at https://premiumservices.sydneyairport.com.au/fast-track (Booking Site).  
4. You must provide us with all information that is required for us to provide the Fast Track Services. It is your responsibility to check and confirm that all provided information is correct and up to date. You acknowledge and agree that we may not be able to provide the Fast Track Services if insufficient or incorrect information is provided. 
5. The fees payable for the Fast Track Services (including GST) will be deducted from your nominated payment method at the time of booking. 
6. Advertised booking fees for the Fast Track Services are inclusive of GST and payment surcharges. 

Booking Changes and Cancellations 

Changes and Cancellations 

7. You may change or cancel your booking at any time prior to the commencement time of your booking.  
8. We will attempt to accommodate requests to change bookings, however, the Fast Track Services are subject to availability and operational constraints, and changes are not guaranteed. 
9. We reserve the right to cancel your booking if: 
10. 1. required for security, safety or operational reasons. To the extent possible, we will give reasonable advance notice if we are required to cancel your booking for this reason; or 
    2. you or any persons under your booking materially breach these terms and conditions, including the requirements in clause 15.  

Changes and Cancellation Process 

10. You may change or cancel your booking using the following steps:  
11. 1. going to the Booking Site; 
    2. clicking on the “Manage Booking” hyperlink;  
    3. following the prompts, including entering the email address used to make your booking and your booking reference number; and  
    4. using the secure link that will be sent to your provided email address to change or cancel your booking. 

Deduction of Payment 

11. In addition to any rights you have under the Australian Consumer Law, we will issue a refund of your booking fee where: 
12. 1. using the process set out in clause 10: 
    2. 1. you validly cancel your booking prior to its time of commencement; or 
       2. you validly request to change your booking prior to its time of commencement and we are unable to accommodate your request; 
    2. we are required to cancel your booking for safety, security or operational reasons under clause 9.a; and 
    3. you have been directed to a queue for our dedicated accessibility or family security lanes and do not utilise the Fast Track Services. 
12. For the avoidance of doubt, but subject to any rights you have under law including under the Australian Consumer Law, we will not refund your booking fee under clause 11 where: 
13. 1. you or any person under your booking do not attend the Airport on the day or at the time of your booking; or 
    2. you or any persons under your booking breach these terms and conditions and their access to the Fast Track Service is refused. 

Fast Track Services 

13. As part of the Fast Track Services, we will allow you to access a designated “Fast Track” queue before security screening at the Airport during the time slot selected at the time of your booking. We will aim to keep the queue length and wait times for the Fast Track Services to a minimum, however, we are unable to guarantee specific timing for security and border processing. You should allow adequate time for these steps before your flight, and we do not take any responsibility for missed flights while using the Fast Track Services.  
14. Other than the services set out in clause 13, the scope and nature of the Fast Track Services may change from time to time at our discretion. We will provide reasonable advance notice if the scope or nature of the Fast Track Services changes between the date that you make your booking and your booking date.  
15. You must comply (and ensure that all persons under your booking comply) with any instructions given by us or our staff. Without limitation, you must not, and must ensure that all persons under your booking do not:  
16. 1. attempt to access any restricted areas of the Airport; 
    2. disrupt the normal operation of the Airport or the safety or security of other persons accessing the Airport; or 
    3. attempt to bring guests not included on your booking through the Fast Track Services. 

Accessibility and Family Assistance Services 

16. The Fast Track Services are not intended to limit or replace any assistance which we offer to: 
17. 1. passengers with disabilities, reduced mobility or other accessibility needs; or 
    2. families with young children.  

Please contact us if you require such assistance. 

17. If you purchase access to the Fast Track Services and we determine that our dedicated accessibility or family assistance security lanes are more suitable for your needs, you may be directed to an alternative queue. If this occurs, you will be entitled to a refund of your booking fee for the Fast Track Services, which can be requested by contacting our customer care team at fast.track@syd.com.au. 

Liability and Australian Consumer Law 

18. In addition to the liability we accept under clause 20, we accept liability up to the amount of the fees paid by you for the Fast Track Services for any loss, damage, personal injury, property damage or expense you suffer or incur, except to the extent these arise directly from our breach of these terms, from our breach of law, or from our negligence or wilful misconduct in connection with the Fast Track Services. We do not otherwise accept any liability to you or persons included under your booking, whether in contract, negligence or on any other basis. 
19. Without limiting any rights you might have under the Australian Consumer Law (ACL), we do not give any warranties in respect of the Fast Track Services or Booking Service. 
20. The Fast Track Services and Booking Service may come with guarantees under the ACL, and if these services are not provided by us accordance with a consumer guarantee, you have the right to seek a remedy under the ACL.  
21. To the extent permitted by law, we are not liable beyond issuing a refund of the fees paid by you for the Fast Track Services for any failure or delay in performing the Fast Track Services and Booking Service to the extent caused or contributed to by anything outside of our reasonable control, including but not limited to: 
22. 1. flight cancellations, delays and other changes; 
    2. weather events; or 
    3. any actions of, or directions, approvals or non-approvals issued by, government authorities such as Australian Border Force and the Department of Agriculture, Fisheries and Forestry, 

unless, and then only to the extent that such loss or damage is caused by our own fraud, negligence or wilful misconduct, or the fraud, negligence or wilful misconduct of our officers, employees or agents.  

 Privacy and Personal Information 

22. You acknowledge and agree that: 
23. 1. we will collect your personal information and the personal information of guests included in the booking, for the purpose of facilitating the booking and providing the Fast Track Services; 
    2. we may disclose such personal information to our operators and partners where required for the purposes described above;  
    3. you have obtained consent from all guests included in the booking to the collection, use and disclosure of their personal information for those purposes; and 
    4. prior to collecting their personal information, you will notify all guests of the matters required under Australian Privacy Principle 5 of the Privacy Act 1988 (Cth) and will provide them with a copy of the Fast Track Collection Notice, which can be found here: https://www.sydneyairport.com.au/collection-notices/fast-track.  
23. We will handle personal information in accordance with our Fast Track Collection Notice, which can be found here: https://www.sydneyairport.com.au/collection-notices/fast-track and as otherwise set out in our privacy policy, which can be found here: https://www.sydneyairport.com.au/info-sheet/privacy. 
24. You acknowledge and agree that the provision of the Fast Track Services requires you to provide certain details such as the full names of guests, flight details, number of persons travelling, contact details and payment details. We are not liable for any delay or failure in providing the Fast Track Services to the extent such delay or failure is caused or contributed to by the information that you have provided being inaccurate, outdated or incomplete. 

General 

25. We reserve the right to change these terms and conditions from time to time for future bookings by posting updated terms and conditions to our website (without notice to you) at: premiumservices.sydneyairport.com.au/fast-track/terms-and-conditions. Any changes to these terms and conditions will apply only to bookings made through our website after the update is posted and will not apply to any prior bookings. 
26. The terms and conditions that apply to your booking are those that were posted on our website at the time your booking was made. We recommend you read these terms and conditions carefully at the time of every booking. 
27. Regardless of where you may be when you make your booking, the laws of New South Wales apply to these terms and conditions and the courts based there shall have jurisdiction. You waive any right to claim that such courts represent an inconvenient forum. 
28. These terms and conditions (and any documents referred to within these terms and conditions) are the whole agreement between us and will, to the extent permitted by law, supersede or extinguish any other agreements, undertakings, representations or warranties relating to its subject matter. 
29. If any provision of these terms and conditions is held to be illegal, void, invalid or unenforceable at law, the legality, validity and enforceability of the remainder of these terms and conditions is not affected. 
30. If you have any questions or require assistance in relation to the Fast Track Services, please contact us at fast.track@syd.com.au.