SYD Hosts

SYD Hosts is Sydney Airport’s official meet and greet service for travellers using the T1 International Terminal. It provides personalised airport support for arrivals, departures and transfers, with a dedicated host to guide customers through key steps of the airport journey, including check-in, security, passport control, baggage and immigration.

Once a booking is confirmed, the customer is assigned to a host who is briefed on their journey details and service requirements. On the day of travel, the host meets the customer at the agreed location, guides them through the relevant airport processes and accompanies them to the final point of their airport journey, being the transport pick-up point for arrivals or their boarding gate for departures.

SYD Hosts is available to passengers travelling through the Sydney Airport’s T1 International Terminal, across departures, transfers and arrivals.

Children must be accompanied by their parent or guardian to use this service. We may ask you to provide evidence or supporting documentation confirming guardianship of the child.

SYD Hosts is not intended to replace the accessibility assistance available to passengers with disabilities or specific accessibility needs. Customers who require accessibility support should contact their airline to discuss the most appropriate assistance for their journey.

You may purchase SYD Hosts if you require accessibility assistance, however, we will only provide the parts of the service that are not already provided by your airline on a complementary basis.

Yes, our Hosts will assist with baggage as part of the service and can carry up to four bags per service. If you require support with additional baggage, this can be purchased as an add-on at the time of booking.

Customers should review their booking details carefully to confirm what is included in their selected service.[VW1.1] Any baggage in excess of what is registered in your booking will be automatically charged after the service.

More information can be found here - Hosts Service Fees and Charges.

SYD Hosts can be purchased for International Terminal 1 arrival, departure and transfer journeys. The service will vary depending on the journey type selected, with your Host meeting you at the kerb or check-in for departures, or at the aerobridge for arrivals.

Customers may change or cancel their booking up to 24 hours before the service start time without charge. Changes requested within 24 hours are subject to availability and operational constraints, and a late change or cancellation fee may apply.

Please note that changes or cancellations made within 24 hours of the scheduled service will incur a late change fee of 70% of the booking value. For more details on change and cancellation charges, please refer to the Terms and Conditions.

Hosts will make reasonable efforts to deliver the service as booked, however, some disruptions may be outside Sydney Airport’s control. These include but are not limited to cancellations required for security, safety or operational reasons. In such instances, we will give you as much notice as possible and you will be eligible for a refund.

If you are unable to receive the Hosts Service due to circumstances beyond your reasonable control, we may issue a refund and waive late change or late cancellation fees (at our discretion) if you provide evidence that demonstrates these circumstances.