SYD Hosts Terms and Conditions 

These terms and conditions are effective as of [X] August 2026.

The following terms and conditions apply to meet and greet services described in clause 17 of these terms and conditions (Hosts Service/s) provided by Sydney Airport Corporation Limited (ABN 62 082 578 809) and its authorised operators (together, Sydney Airport, ‘us’, ‘we’ and ‘our’) at Terminal 1, Sydney International Airport (Airport).

1. Please ensure you read these terms and conditions carefully as they form a contract between you and us when you make a booking.
2. The Hosts Service is operated by Menzies Aviation (Australia) Pty Ltd (ABN 70 076 623 213) or any other contractor appointed by Sydney Airport from time to time.
3. If you are making a booking on behalf of, or in relation to any other person, you must ensure that all such persons are aware of and agree to these terms and conditions.  If you or any person under your booking do not agree with any of these terms and conditions, we may not be able to provide the Hosts Service.

Summary of Key Terms

While not a substitute for reading and understanding the entirety of these terms and conditions, we wish to bring the following key provisions to your attention:

• you may change or cancel your booking up to twenty-four (24) hours prior to its commencement without charge;
• if you change or cancel your booking less than twenty-four (24) hours prior to its commencement, we will retain a late change or cancellation fee of 70% of the total booking fee and if applicable, deduct the balance of the new booking free from your provided payment method;
• requests to change your booking are subject to availability and operational constraints, and not guaranteed;
• we may need to cancel your booking for security, safety or operational reasons and will give reasonable advance notice; 
• we may cancel your booking if you or any persons under your booking breach these terms and conditions; and
• f add-ons have not been pre-booked and are required to deliver your booking (e.g. additional guests or baggage), we will charge you at the rates advertised on our website at the time of your booking and deduct this from your provided payment method.

Making Bookings

4. Bookings for the Hosts Service may only be made via the booking service provided by us (Booking Service) at our website located at https://premiumservices.sydneyairport.com.au/hosts (Booking Site). Bookings must be made at least forty-eight (48) hours in advance or as otherwise advised by us in writing.
5. You must provide us with all information that is required for us to provide the Hosts Service, including promptly providing all information that is required by law or reasonably requested by us. It is your responsibility to check and confirm that all information provided is correct and up to date. You acknowledge and agree that we may not be able to provide the Hosts Service if prohibited by law or where insufficient information is provided.
6. The fees payable for the Hosts Service (including GST) will be deducted from your nominated payment method at the time of booking.
7. Advertised booking fees for the Hosts Service are inclusive of GST and payment surcharges.

Booking Changes, Cancellations and Additions

Changes

8. You may request to change your booking for any reason up to twenty-four (24) hours prior to its commencement. After this time, we will retain 70% of the total booking fee (Late Change Fee), and you will be required to pay the full booking fee for your new booking (New Booking Fee). You authorise us to deduct any New Booking Fee from the payment method you provided at the time of submitting your initial booking.
9. We will attempt to accommodate requests to change bookings, however, the Hosts Service is subject to availability and operational constraints, and changes are not guaranteed.

Cancellations

10. You may cancel your booking for any reason up to twenty-four (24) hours prior to its commencement. After this time, we will retain 70% of the total booking fee (Late Cancellation Fee).
11. We reserve the right to cancel your booking if:
12. 1. required for security, safety or operational reasons. To the extent possible, we will give reasonable advance notice if we are required to cancel your booking for this reason; or
    2. you or any persons under your booking commit a material breach these terms and conditions, including the requirements in clauses 18.

Change and Cancellation Process

12. You may change or cancel your booking using the following steps: 
13. 1. going to the Booking Site;
    2. clicking on the “Manage Booking” hyperlink; 
    3. following the prompts, including entering the email address used to make your booking and your booking reference number; and 
    4. using the secure link that will be sent to your provided email address to change or cancel your booking.

Add-ons

13. If add-ons such as additional guests or baggage have not been pre-booked and are required to deliver the Hosts Service, we will charge you in accordance with the add-on rates advertised on the Booking Site at the time of your booking (Add-Ons). You authorise us to deduct any Add-Ons from the payment method you provided at the time of submitting your booking.

Payment and Refunds

14. In addition to any rights you have under the Australian Consumer Law, we will refund your booking fee where:
15. 1. we are unable to accommodate a valid request to change your booking under clause 8, except to retain any applicable Late Change Fee;
    2. you cancel your booking under clause 10, except to retain any applicable Late Cancellation Fee; and
    3. we are required to cancel your booking for safety, security or operational reasons.
15. For the avoidance of doubt, but subject to any rights you have under law including under the Australian Consumer Law, we will not refund your booking fee where:
16. 1. you or any persons under your booking commit a material breach of these terms and conditions while the Host Service is being provided, and we cancel your booking;
    2. you do not wish to receive part or all of the Hosts Service; or
    3. you do not attend the Airport on the day or at the time of the booking.
16. We may issue a refund and waive applicable Late Change Fees and Late Cancellation Fees (at our sole discretion) if you provide evidence to demonstrate that a late change or cancellation was caused by factors beyond your reasonable control.

Hosts Service

17. As part of the Hosts Service, we will: 
18. 1. escort you and the guest/s included in your booking between:
    2. 1. 1. the meeting point agreed with your greeter; and
          2. your departure gate or ground transport; and 
    2. assist with baggage collection for you and the guest/s included in your booking, up to the baggage limit advertised at the time of booking.
18. You must comply (and ensure that all persons under your booking comply) with any instructions given by us and our staff. Without limitation, you must not, and must ensure that all persons under your booking do not: 
19. 1. access or attempt to access any restricted areas of the Airport; or
    2. disrupt the normal operation of the Airport or the safety or security of other persons accessing the Airport.

Accessibility Services

19. The Hosts Service is not a dedicated accessibility assistance service or intended to replace or limit any mobility assistance, wheelchair services or other accessibility-related support which are provided by airlines or their authorised providers on a complementary basis. If you require this support, please contact your airline.

Liability and Australian Consumer Law

20. In addition to the liability we accept under clause 22, we accept liability up to the amount of the fees paid by you for the Hosts Service for any loss, damage, personal injury, property damage or expense you suffer or incur, except to the extent these arise directly from SYD or our operator’s breach of these terms, from our breach of law, or from our negligence or wilful misconduct in connection with the Hosts Service. We do not otherwise accept any liability to you or persons included under your booking, whether in contract, negligence or on any other basis.
21. Without limiting any rights you might have under the Australian Consumer Law (ACL), to the extent permitted by law, we do not give any warranties in respect of the Hosts Service or Booking Service. 
22. The Hosts Service and Booking Service come with guarantees under the ACL, and if these services are not provided by us accordance with a consumer guarantee, you have the right to seek a remedy under the ACL. 
23. To the extent permitted by law, we are not liable beyond issuing a refund of the fees paid by you for the Hosts Service for any failure or delay in performing the Hosts Service and Booking Service to the extent caused, or contributed to by anything outside of our reasonable control, including but not limited to:
24. 1. flight cancellations, delays and other changes;
    2. weather events; or
    3. any actions of, or directions, approvals or non-approvals issued by, government authorities such as Australian Border Force and the Department of Agriculture, Fisheries and Forestry,

unless, and then only to the extent that such loss or damage is caused by our own fraud, negligence or wilful misconduct, or the fraud, negligence or wilful misconduct of our officers, employees or agents. 

Privacy and Personal Information

24. You acknowledge and agree that:
25. 1. we will collect your personal information and the personal information of guests included in your booking for the purpose of facilitating your booking and providing the Hosts Service;
    2. you have obtained consent from all guests included in the booking to the collection, use and disclosure of their personal information for those purposes; and
    3. prior to collecting their personal information, you will notify all guests and relevant third-party service providers of the matters required under Australian Privacy Principle 5 of the Privacy Act 1988 (Cth) and will provide them with a copy of the Hosts Collection Notice, which can be found here: https://www.sydneyairport.com.au/collection-notices/hosts. 
25. We will handle personal information in accordance with our Hosts Collection Notice, which can be found here: https://www.sydneyairport.com.au/collection-notices/hosts and as otherwise set out in our privacy policy, which can be found here: https://www.sydneyairport.com.au/info-sheet/privacy.
26. You acknowledge and agree that we will disclose your and your guests’ personal information to the Hosts Service provider to facilitate your booking for the provision of the Hosts Service, and their handling of your personal information will be in accordance with their privacy policy, which can be found here: https://www.menziesgroup.com.au/privacy-policy/. 

General

27. We reserve the right to change these terms and conditions from time to time for future bookings by posting updated terms and conditions to our website at: https://premiumservices.sydneyairport.com.au/hosts/terms-conditions. Any changes to these terms and conditions will apply only to bookings made through the Booking Site after the update is posted and will not apply to any prior bookings.
28. The terms and conditions that apply to your booking are those that were posted on our website at the time your booking was made. We recommend you read these terms and conditions carefully at the time of every booking.
29. Regardless of where you may be when you make your booking, the laws of New South Wales apply to these terms and conditions and the courts based there shall have jurisdiction. You waive any right to claim that such courts represent an inconvenient forum.
30. These terms and conditions (and any documents referred to within these terms and conditions) are the whole agreement between us and will, to the extent permitted by law, supersede or extinguish any other agreements, undertakings, representations or warranties relating to its subject matter.
31. If any provision of these terms and conditions is held to be illegal, void, invalid or unenforceable at law, the legality, validity and enforceability of the remainder of these terms and conditions is not affected.
32. If you would like to provide feedback or make a complaint about the Hosts Service, please contact the Hosts Service Provider at hosts@syd.com.au.